Engagement Principal

A company is looking for an Engagement Principal to lead complex customer engagements across their platform.

Key Responsibilities :

Lead and govern complex customer programs from scoping to production readiness

Oversee technical implementations, including CRM and partner integrations

Define customer outcomes and adoption strategies, ensuring stakeholder alignment

Qualifications :

7+ years of experience in customer-facing roles such as Consulting or Engagement Management

Strong executive presence and experience managing C-level stakeholders

Expertise in leading large-scale SaaS implementations or ecosystem transformation projects

Hands-on CRM integration experience, particularly with Salesforce

Strategic thinker capable of translating business needs into platform solutions