National Director, NAMI HelpLine Services

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nations leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nations largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today we are an alliance of hundreds of local affiliates state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their addition to being advocates we educate we listen and we lead as evidenced by our public awareness campaigns the range of programs we provide and our strong public policy.

We currently have an opening for National Director NAMI HelpLine Services. The National Director NAMI HelpLine Services develops and leads a high-performing team of NAMI HelpLine staff and directs their efforts in the areas of operations volunteer recruitment training / coaching quality assurance data collection / reporting and technology. The Director guides the enhancement and expansion of HelpLine services supports the NAMI Field with helpline efforts and has overall responsibility for providing high-quality peer-informed information referral resources and support to hundreds of thousands of help seekers each year.

This full-time position is based in our Arlington VA offices on a hybrid basis.

Salary Range : $ 120k - $130k

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Leads a core team of eight HelpLine professionals in the areas of HelpLine Operations Resource Development Workforce Development and Technology.
• Leads the HelpLines annual planning and budgeting development and is responsible for meeting annual objects and for implementing and overseeing the budget.
• Establishes and monitors service standards and controls ensuring that HelpLine processes and systems are efficient high-quality and meet the needs of help seekers.
• Responsible for collecting monitoring and reporting HelpLine data to NAMI and the NAMI Field enabling data-driven decision-making and the identification of mental health trends across the nation.
• Supports the development of NAMI HelpLine referral resources ensuring that are peer-informed and essential to help seekers in NAMI HelpLine Resource online directory HelpLine Hub and Knowledge Articles.
• Supports the NAMI HelpLine Specialists Quality Assurance program including Specialist training service standards coaching program and corrective training.
• Supports establishing and meeting recruitment goals to provide adequate Specialist coverage during the HelpLines three shifts.
• Responsible for positioning the NAMI HelpLine for new growth and enhancements including new communication channels supporting the NAMI Field and maintaining accreditation with the International Council of Helplines.
• Works closely with the NAMIs Strategic Alliances and Development team to identify and secure grants and funding opportunities and monitors deliverables and prepare reports as needed.
• Supports and encourages NAMI Field Leaders in their helpline efforts by providing training technology and best practices.
• Oversees personnel decisions for the NAMI HelpLine team.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS :

Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually :

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race color religion sex national origin marital status age disability veteran status sexual orientation gender identity or expression pregnancy childbirth or related medical conditions genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

Required Experience :

Director

Key Skills

CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 120000 - 130000