Medical Office Receptionist, Part-time

Job Description

Job Description

Medical Office Receptionist, Part-time

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The Physicians’ Office Receptionist ensures personal contact in a professional manner to all patients seen at Medical Arts and / or Satellite offices. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system ( not present at all satellite locations) . Assist at any office as needed including Saturday. The shift for this part-time position is Monday, Tuesday and Thursday 8am to 5pm, the schedule is subject to change.

Responsibilities :

• Unlock office and prepare for patients.
• Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department / person requested.
• Take concise, accurate messages for nursing staff and physicians.
• Greet patients; gather and update all necessary information upon arrival.
• Update schedules in the appropriate EMR.
• Schedule appointments according to individual providers’ schedules and the type of service requested.
• Maintain Medical Arts policies and procedures; update as needed.
• Refer patients in need of payment arrangements or financial assistance to the physician billing office.
• Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
• Collect necessary payment at time of service.
• Make reminder phone calls for upcoming appointments.
• Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
• Complete lab requisitions and outpatient services requisitions and direct patients to the outpatient admitting office.
• Complete end of day procedures.
• Assist with the ordering and restocking of office supplies as needed.
• Perform other related work as required or requested.
• High school diploma or the equivalent is required.
• Excellent customer service skills and interpersonal skills, as well as compassion and caring, are required.
• Proficiency in MS Office is required.
• Ability to multitask and remain calm under pressure is required.
• Ability and willingness to work at Medical Arts and all satellite offices (Atlanta, Delavan, Mackinaw, Manito, and Tremont) is required.
• Previous medical office experience is preferred.
• ICD-9 and medical terminology knowledge is strongly preferred.

Compensation details : 16-17 Hourly Wage

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