Patient Service Representative

Job Details

GMD CBO - Tampa FL

GOGO Orange City Business Office - Orange City FL

Full Time

High School or GED

As needed for business requirements.

Patient Service Center

Description

GENERAL SUMMARY OF DUTIES : Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for : procedures follow-up office visits and ancillary services. Additionally responsible for obtaining accurate documentation of patient information physician scheduling endoscopy center scheduling requests received via the Patient Portal and for responding resolving and / or escalating as required to all patient related issues.

REPORTS TO : Patient Service Manager

RESPONSIBILITIES

Duties include but are not limited to :

• Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.
• Schedules reschedules and manages cancellations and no shows for patient office visits and procedures
• Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference
• Collects and records accurate patient information according to the AGA Documentation Requirements
• Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary
• Ensures all applicable ancillary services are scheduled at AGA
• Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner
• Mails / Emails information packets to patients who are new to the practice
• Addresses questions regarding patient appointments and requests for information from referring providers
• Accurately provides or counsels patients and / or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
• Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Patient Service Supervisor or Manager
• Participates in marketing activities as directed by the Patient Service Supervisor or Manager
• Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager
• Any other duties and / or special projects as assigned

REQUIRED EDUCATION SKILLS & EXPERIENCE

High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center eCW specialty clinic and / or gastroenterology experience preferred; staff member must be computer literate able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred but not required.

ADDITIONAL SKILLS AND EXPERIENCE

Patient Service Representative must be able to :

PHYSICAL / MENTAL / ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel within the Metro area required.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1