Senior Project Manager

Senior Project Manager for the Critical Accounts Program Team

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We're currently looking for : RingCentral is hiring a Senior Project Manager for the Critical Accounts Program Team. In this role, you will be responsible for delivering a world-class problem resolution and communications experience for some of our largest and most strategic enterprise customers. This is an exciting opportunity to join a growing organization within our Customer Experience Team and contribute directly to a recognized global leader in cloud communications.

To succeed in this role you must have experience in :

• Manage qualified projects through rapid coordination of internal ownership, resolution, and align stakeholders on progress.
• Help customers navigate RingCentral by serving as the central point of communication to restore confidence on projects and make it easy for customers to do business.
• Champion the customers' service experience by providing the necessary get-well plan coordination and oversight until initiatives are resolved.
• Serve as the expert for internal SLA's, operational processes, and ongoing plans to support accurate expectation setting with customers and cross-functional teams.
• Foster strategic internal partnerships to assist with providing a best in class customer experience.
• Work cross-functionally to communicate project scope, timelines, and dependencies for all critical account efforts.
• Complete and deliver root cause analysis documentation in a timely manner to enable incremental change within the business from learnings.
• Responsibilities of Liaising Between NOC, Support, and Customer Success :
• Manage active incidents until resolution by coordinating communication and actions between SRE NOC, Support, and Customer Success.
• Simplify communication during an outage to convey a unified message.
• Coordinate and compile updates to ensure prompt communication with all internal customer-facing stakeholders during outages.
• Manage and Exercise Command Control over large, complex programs that involve the resolution of numerous concurrent customer experience issues.
• Develop and Execute Program Plans, including comprehensive planning, phasing, and strategic execution.
• Serve as the Communication Hub, facilitating necessary internal / external calls and managing all formal customer communications related to the program.
• Collaborate for Success : Partner directly with the Account Team to ensure program activities maintain a positive customer experience and achieve successful outcomes.

Desired Qualifications :

What we offer :

RingCentral's Customer Experience team leads the post-sale experience for our customersmaking sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.

If you are hired in Colorado, the compensation range for this position is between $102,000 and $147,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of Dec 31, 2025. Please apply prior to the deadline to be considered for the role.