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System Administrator
System AdministratorBettingJobs • Fort Lee, NJ, United States
System Administrator

System Administrator

BettingJobs • Fort Lee, NJ, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

BettingJobs is currently recruiting for a leading iGaming supplier. This client is looking to hire a System Administrator to join their team based in New Jersey .

Responsibilities :

  • Provide 1st- and 2nd-line technical support via Jira Service Desk, in person, and through Slack.
  • Diagnose and resolve issues with hardware, software, peripherals, network access, and operating systems (primarily macOS).
  • Configure and install laptops, desktops, printers, mobile devices, CCTV, ACS, meeting rooms, and other IT equipment.
  • Perform daily IT system maintenance, including updates, patches, and performance checks.
  • Document incidents, solutions, and internal knowledge base articles (Confluence).
  • Maintain IT asset inventory and lifecycle management (Jira Assets).
  • Manage and troubleshoot LAN, Wi-Fi, and VPN access (Palo Alto).
  • Support onboarding and offboarding, including equipment provisioning, access setup, and security configuration.
  • Set up complete workstations for new employees (email, accounts, systems).
  • Support A / V and conferencing equipment, including meeting room and media class setups.
  • Follow up with users to confirm resolution and gather feedback.
  • Contribute to continuous improvement of support processes and user satisfaction.
  • Collaborate with other IT teams for escalations and cross-functional troubleshooting.

Requirements :

  • Minimum 3 years of experience in a technical support or system administration role.
  • Proficiency with macOS systems (Windows will be a plus).
  • Ability to diagnose and resolve basic technical issues independently.
  • Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
  • Excellent oral and written communication skills in English (Any others will be a plus).
  • Ability to manage multiple priorities in a fast-paced environment.
  • Service-oriented mindset with a focus on user experience and reliability.

    • Nice to have :

  • Experience working in a service desk environment with SLA-based response times.
  • Familiarity with MDM systems for managing Apple devices (e.g., Jamf).
  • Hands-on experience with MikroTik and Ubiquiti network devices.
  • Knowledge of CCTV and access control systems.
  • Experience supporting AV / meeting room equipment (Logitech, Crestron, etc.).
  • Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
  • Understanding of ITIL or similar IT service management frameworks.
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