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Logistics Operator (OB Returns)
Logistics Operator (OB Returns)BTI Solutions • Plano, TX, US
Logistics Operator (OB Returns)

Logistics Operator (OB Returns)

BTI Solutions • Plano, TX, US
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  • [job_card.full_time]
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Logistics Operator (OB Returns)

Why Work With Us?

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven Process

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven Results

More than anything, the biggest difference with BTI Solutions is the one that matters most : bottom-line results.

  • 95% client satisfaction rate measures client satisfaction vs. expectations.
  • Clients have worked with us for over 10 years, on average.
  • BTI Solutions counts 4 Global Telecommunication companies as clients.
  • Client referrals are BTI Solutions' largest source of new clients.
  • Google Review 4.4, Facebook Review 4.8

Duties and Responsibilities

  • Download and analyze daily data from the Transportation Management System (TMS)
  • Track and trace shipments in transit using carrier web trackers and email communications
  • Manually upload Proof of Delivery (POD) documents to the TMS to support carriers as needed
  • Validate PODs to ensure they are signed by receivers, correspond to the correct shipments, and are properly transferred from TMS to SAP
  • Identify and report deliveries with Over, Short, or Damaged (OSD) notations on PODs to the CSR team
  • Summarize and document issues or exceptions within the TMS
  • Generate ad-hoc reports and support the monitoring of Customer Service Representative (CSR) Group Key Performance Indicators (KPIs)
  • Accurately perform data entry tasks and maintain organized records
  • Develop a thorough understanding of internal logistics processes to support carrier education
  • Stay current with logistics industry standards and best practices
  • Communicate all ongoing issues, exceptions, and concerns to the Team Leader in a timely manner

    • Skills and Specifications

  • Prior experience as a Supply Chain Planner, Specialist, or in the logistics industry is highly preferred
  • Proficient in Microsoft Office Suite, especially Excel (including VLOOKUPs and pivot tables) and Outlook
  • Strong, clear, and concise communication skills
  • Positive attitude with the ability to manage assignments independently
  • Ability to thrive in a high-volume environment while maintaining accuracy
  • Excellent prioritization skills, able to shift focus to urgent issues without neglecting routine duties
  • Quick learner, adaptable to new systems and sudden changes
  • Highly organized with strong follow-up abilities
  • Detail-oriented with a keen sense of urgency and the ability to escalate issues appropriately
  • Capable of building and maintaining professional relationships with customers and carriers

    • Education and Qualifications

  • Bachelor's Degree + 1-2 years of related experience
  • Associate's Degree + 3-4 years of related experience
  • High school Diploma or No degree + 4-5 years of related experience
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