Business Systems Analyst, Dealer Systems

General Summary

Under the direction of Digital Technology Management, the Business Systems Analyst is responsible for the daily operations of Kia America business-to-business (B2B) enterprise systems including employee, dealer and consumer facing systems. Solves business problems by analyzing requirements; designing computer programs; recommending system controls and protocols.

The Business Systems Analyst works closely with various business units and IT service providers to devise optimal solutions for various short-term and long-term enhancements, bug fixes, implement changes, and functional requirements to technical specifications. This position will also provide valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration.

This position provides operational and functional administration of the enterprise systems to leverage efficiencies between systems and processes to support the evolving business needs of Kia America (KUS) and retailer network. This role will be responsible for the development and delivery of business requirements, solution scope, testing, training, business support, key performance indicators and data analysis for continuous process improvements.

Essential Duties and Responsibilities

1st Priority - 30%

Support B2B enterprise systems and projects in support of company’s short-term and long-term business strategy. Works with key business and IT stakeholders in implementing systems solutions and integrating best practices into technology platform. Ensures overall health of the enterprise system to best support business priorities, internal and external stakeholders, and provides Level 2 systems support.

2nd Priority - 25%

Perform business requirements analysis within the context of internal and external facing systems and content management systems; Assists in the development of best practices to improve business processes, system solutions, business intelligence, workflow and process flow diagrams.

3rd Priority - 25%

Defines project requirements and support business users throughout the project life cycle including scope definition, design review and User Acceptance Testing. Monitors project progress, resolve project issues, publish progress reports and recommending actions to remediate risks.

4th Priority - 20%

Oversee the life cycle of changes to business systems and maintain detailed documentation. Performs adhoc data analysis and create reports for business users.

Qualifications/Education

• Bachelor’s degree or comparative experience with emphasis on automotive systems required.
• Certification in Business Analysis, Project Management, Information Technology or Digital Transformation is preferred.

Job Requirement

• 5 years of Business Systems Analysis experience and at least 2 years of system development experience in technology such as SharePoint, .NET, Web Services etc. and reporting tools such as Power BI (Business Intelligence) or Tableau.
• Prior experience in either administering or supporting Learning Management, Warranty Management system is a plus.
• Exposure to Project Life Cycle Management and Systems Development Life Cycle.
• Experienced in working as a techno-functional resources handling multiple stakeholders.
• Experience with cloud-based Content Management platforms is desirable.
• Must be team player, proactive, self-motivated, and lead a team to multiple concurrent solutions.

Specialized Skills and Knowledge Required

• Strong organizational, planning, and analytical abilities.
• Excellent customer service skills with effective verbal and written communication.
• Proven ability to assess system support operations and drive process improvements.
• Experience managing external vendors through all phases of product, program, or service development and delivery.