Operations Content Manager

Location Zip Code : 84604

Job Family : Field Support

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Operations Content Manager position located in Provo, Utah . The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.

What we offer :

$98k to $110k Annual salary, depending on experience

Annual bonus

Group Health, Dental, and Vision plans

Pet insurance, Life insurance, and EAP benefits

401K with employer match up to 4%

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture and much more!

Responsibilities include :

Identify and prioritize opportunities for collaboration and liaison between the Learning & Development team and Field Operations Leadership, taking charge of filtering all Operations Leaders' requests into a strategically prioritized backlog of high-impact projects / initiatives

Directly collaborate with L&D Leaders and Field Ops Leaders to determine learning priorities, training scope, and direction

Control the coordination with L&D Project Manager and the Field Ops Leadership on training program structure, frequency, and communication

Lead and direct partnerships with L&D and other cross-functional groups to ideate, create, and implement customized Operations-wide training programs

Vigorously seek and identify opportunities for internal and external collaboration, efficiently utilizing programs, resources, curriculum, and staff to effectively support the mission of the Field training department

Provide stable, forward-thinking leadership to the Field Operations Team, taking the lead in creating and implementing onboarding experiences for newly hired Regional Managers, Operations Managers, and Operations Supervisors

Control group systems, including calendars, pre-arrival communications, welcome packets, and internal and external reservations

Host regular company-wide training, skillfully planning and facilitating larger-scale meetings, on-site events, and seminars, asserting a strategic voice to guide the employee experience within the Field Operations organization

Create and develop training video content for the Field Operations organization, actively engaging in close communication and collaboration with Learning & Development

Directly facilitate quick turnaround on necessary initiatives and collaborate assertively with L&D and Comms to ensure the timely delivery of these assets

Co-Produce the Operations Podcast “Bugbytes”, exercising control to enable the timely delivery of episodes and drive engagement and reach

Collaborate closely with the Director of Operations Training, ensuring training experiences strictly adhere to the standards and expectations of quality and consistency

Assertively communicate the goals, needs, and project outcomes of the Operations Team to the greater Field training team while actively seeking ongoing feedback and input

Directly supervise members of the Field Operations team, diligently providing goal review, mentorship, and effective supervision regarding their coordination of Field training programs and their mentorship and training of Field Training Instructors

Attend various levels of Operations Leadership meetings to maintain, develop, and control strategic context, thereby enabling informed and decisive prioritization of training requests and projects

Exercise final approval authority over all training material and content before its controlled delivery to learners

Champion inclusive work and learning environments through continual development of cultural competency, skillfully interacting effectively across various dimensions of diversity, and confidently applying skills and knowledge to promote inclusion and equity

Perform other related job duties assigned

Requirements :

Minimum of four years of experience teaching / leading in informal (outdoor / environmental pest control) and / or related field

Minimum of two years’ experience coaching managers, supervisors, and / or outdoor leaders

Content and script writing with video outputs

Content creation for training and weekly meetings

Strong work ethic with a great attitude

Excellent verbal and written communication skills

Strong team player with the ability to adapt to diverse team members

Ability to perform in a fast-paced work environment

A high level of time management, accountability, and prioritization skills.

Self-motivated, goal-oriented, and driven to accomplish department goals

Ability to be organized, problem solve, and be solution-oriented

Aptive Pest Control :

Aptive Pest Control provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.