Account Manager, Partner Strategy, Communications & Technology

Account Manager (Partner Lead) for the Communications & Technology Industry

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world.

The Global Industries Team is responsible for building and managing the Forum 20+ global Industry Communities and for the strategic engagement of Forum Partners from North America and Europe across Industry Communities, the 10 Forum Centres and our Forum events.

We are seeking an Account Manager (Partner Lead) for the Communications & Technology industry, who will be responsible for orchestrating strategic relationships with senior executives from Partner companies in the technology, telecommunications, and digital infrastructure sectors.

This individual will have a strong understanding of the Communications & Technology landscape and the ability to connect partner priorities with the Forum's global agenda. Acting as a trusted advisor, the Account Manager will guide senior executives toward impactful engagement in the Forum's initiatives and communities.

Reporting Lines & Interactions

The Account Manager will report to the Head of Communications & Technology Industry within the Global Industries team. They will work closely with colleagues across the Forum's Centres, Partner Success, and Events teams to ensure an integrated and high-quality partner experience.

Responsibilities include :

• Build and maintain executive-level relationships with senior partnership sponsors (such as Heads of External Affairs, Strategy or Partnerships) from Partner companies, acting as their trusted advisor and primary point of contact.
• Develop industry and company intelligence, producing executive briefings and insights to inform partner engagement and Forum strategy.
• Develop and execute strategic account plans that align partner priorities with the Forum's mission and global agenda.
• Identify and orchestrate executive engagement opportunities, connecting Partner executives with relevant Forum Centres, initiatives, and leadership.
• Continuously assess partnership health, identifying risks and opportunities, and taking proactive measures to enhance engagement and retention.
• Ensure accurate documentation of Partner updates and engagement in Salesforce, promoting transparency and collaboration across teams.
• Work collaboratively with colleagues across the Forum's Centres and regional teams to deliver a One-Forum experience for partners.
• Contribute to the professionalization of account management through knowledge sharing, process improvement, and adoption of digital tools.

About You

We are looking for an individual with a strong blend of strategic thinking and relationship management, combined with a deep understanding of the Communications & Technology industry.

To be successful, a Partner Lead should have the following core competencies :

Industry Intelligence & Strategic Planning

Executive Communication & Partnership Development

Partnership Planning & Performance

Cross-Functional Leadership & Collaboration

Preferred Requirements and Experience :

Why work at the Forum :

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!