Service Tech Lead

Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Information Technology Service Tech Lead.

Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.

The Service Tech Lead Level 3 supports students, faculty, and staff across a PK-12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and team mentoring. The engineer will work closely with the IT Director to maintain a stable, secure, and user-friendly technology landscape. Must be agile and able to work in a fast-paced environment.

Key Responsibilities

• Provide Level 3 technical support for Windows, macOS, ChromeOS, iOS, and Android devices.
• Lead the full help desk workflow and incident lifecycle. Troubleshoot and resolve issues related to:
  • Google Workspace for Education and Microsoft O365.
  • Network connectivity (wired and wireless)
  • Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology.
  • User accounts, permissions, and group policies administration.
  • Server and virtualization environments (VMware, Hyper-V, WIN2019 - 2025 server)
• Manage and monitor ticketing queues; ensure timely resolution and escalation.
• Install, configure, and maintain endpoint devices, applications, and system updates.
• Assist with administration of:
  • Active Directory and identity management
  • DNS, DHCP, VLANs, and firewall rules
  • Backup systems and disaster recovery operations
  • Security tools such as RMM/EDR, MDM, and content filtering
• Support school technology initiatives, assessments, and classroom technology integrations.
• Maintain documentation for procedures, inventory, and configuration standards.
• Serve as the primary escalation point and provide technical guidance and mentoring to L1 and L2 staff and serve as an escalation point.
• Lead the training and upskilling of Level 1 technicians and staff
• Lead root cause analysis and implement long-term preventive solutions
• Drive continuous systems and process improvement
• Run weekly ticket reviews, analyze trends, and prevent recurring issues
• Proactively monitor systems to identify and resolve issues before impact
• Other duties may be assigned by supervisor or designee

Qualifications

• Five plus years of professional IT client service support or systems administration experience.
• Strong knowledge of:
  • Windows Server (2019/2022/2025)
  • Active Directory, Group Policy, and authentication protocols
  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
  • Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra.
  • Virtualization platforms (VMware / Hyper-V)
• Experience supporting mixed device environments (Windows, Mac, Chromebooks).
• Familiarity with RMM/MDM systems such as Datto, Mosyle, or similar.
• Understanding of basic security frameworks, EDR, MDR.
• Ability to support classroom A/V systems and instructional technology.
• Experience with supporting / setting up events and meeting technology, video, Live streaming, audio.
• Excellent communication and customer service skills, especially in an educational setting.
• Ability to work independently and handle multiple priorities.
• Strong project management capabilities
• Ability to support A/V, microphones, live streams, and hybrid events
• Ability to manage backup systems and continuity during failures
• Availability for occasional after-hours and weekend school events
• Experience with asset lifecycle management
• Key Characteristics:
• Highly proactive and self-driven
• Solution-oriented with a focus on permanent fixes
• Operationally excellent and detail-oriented
• Strong communicator
• Calm, positive, and effective under pressure
• Skilled in working with students and teachers

Preferred Skills

• Experience in a PK-12 school or higher education environment.
• Knowledge of Chrome Workspace, Microsoft and education-specific platforms.
• Experience with firewall platforms (Fortinet, UniFi, etc.).
• Experience with RMM (Kaseya, Datto, etc.).
• Experience with scripting/automation (PowerShell, Bash).
• Relevant certifications (ITIL4, CompTIA Network+/Security+, Google Workspace Administrator, Microsoft, VMware, etc.).

Work Environment

• In-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technology.
• Ability to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergencies.
• Ability to lift/move equipment (up to ~40 lbs)

We offer a comprehensive compensation package that includes competitive salary, benefits, professional development, opportunity for growth and more. For further consideration, email resumes or visit our website at www.ehillel.org for more information about Scheck Hillel. Scheck Hillel is an equal opportunity employer.