WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
SUMMARY
The Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.
Greet guests warmly and professionally upon arrival and departure
Perform guest check-in and check-out efficiently and accurately
Process room reservations, cancellations, and modifications
Handle guest inquiries, requests, and concerns promptly and courteously
Resolve guest issues or escalate to management as needed
Process payments, room charges, and refunds accurately
Maintain accurate guest records and cash handling procedures
Answer incoming calls and route messages appropriately
Coordinate with housekeeping, maintenance, and other departments to meet guest needs
Promote hotel amenities, services, and local attractions
Maintain a clean, organized, and professional front desk area
Follow all company policies, procedures, and safety guidelines
BRING US YOUR BEST.
High school diploma or equivalent required
Previous hotel, hospitality, or customer service experience preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer and reservation system proficiency
Strong attention to detail and problem-solving skills
Ability to handle electronic payments accurately
Professional appearance and demeanor
STAY IN THE GAME. FOLLOW US.
HOTEL FRONT DESK REPRESENTATIVE Full-time • Aurora, IL, US
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