Account ManagerChobani • Philadelphia, PA, US
[error_messages.no_longer_accepting]
Account Manager
Chobani • Philadelphia, PA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Respond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting, working with appropriate departments to develop a resolution, and communicating an action plan to client and appropriate personnel promptly Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience by providing thorough, reliable, and timely solutions in line with La Colombe's resources Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts Support key clients and potential new client events in your local market. All event requests should be discussed with the Market Sales Manager and Regional Sales Director to determine our level of participation Establish relationships with chefs, managers, and hospitality staff to develop your network Use data resources to monitor and track potential churned accounts Communicate in a kind and professional manner during every interaction with clients Actively work to become the first point of contact for clients Make sure all Grand Accounts have the proper La Colombe Coffee branding in their coffee stations Assist with onboarding of new clients by providing comprehensive in person hands-on training, product presentations, and continuing education for groups of all sizes Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting Participate in coffee cuppings with your local team on a regular cadence to ensure quality standards are consistently maintained Regular visits to our wholesale partners in accordance with the Account Touch Metric to assess coffee quality, equipment needs and make recommendations for improvement where necessary Log all routine and emergency client communication and visits into the CRM system, providing information on updated contacts, follow ups required from visit, product quality and customer interactions Email a recap of visits to leadership at Grand Accounts. The email should highlight the current state of the coffee program and recommend any action to improve the coffee program Maintain inventory of emergency coffee and key equipment parts for routine maintenance at local market lab or office Utilize training QR codes to make sure properties in your book of business have access to them on their machines Assist technicians and sales team with installations and minor technical service requests Build relationships with each of your accounts so you can be the point person for any approved equipment upgrades or equipment swaps with existing customers. Equipment swaps should always be completed with La Colombe or Third-party technician Conduct routine visits of clients to calibrate coffee, set recipes and perform preventative maintenance on coffee equipment Troubleshooting larger equipment issues, liaising between La Colombe's technical service team and client to ensure timely and effective servicing of coffee equipment Small parts ordering, delivery and installation Passionate about coffee and hospitality Professional communication skills, both verbal and written Enjoys interacting with clients and building relationships Eagerness to grow as a coffee professional. Ability to give and take critical feedback to grow Occasionally work non-traditional hours and weekends Ability to lift, move, and / or carry coffee equipment up to 30 40lbs Ability to stand, bend, reach, and twist Ability to travel locally (50 miles) and regionally (50+ miles), (70%, 30%, respectively) Client facing role approximately 90% of the time. Ability to travel for 2 consecutive nights once or twice per month Valid driver's license 2 years' experience in the hospitality, foodservice, or specialty coffee industry Proven track record of success in your professional career Strong interpersonal skills; ability to interact with all levels of internal and external contacts Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed Fine dining, specialty coffee, or 4-star hotel experience Experience using sales tools (Salesforce, Hubspot, etc.) Experience with Microsoft (Excel, Word, PowerPoint) Problem-solving, technical acumen, and desire to learn
Account Manager
The Account Manager plays a crucial role in this mission, offering day-to-day support in a variety of ways to their clients. They proactively own a portfolio of new and legacy clients, developing positive relationships, to help the market achieve an outstanding customer experience. Account Managers share their passion for coffee and hospitality when they train and educate client's staff on a routine basis in line with specialty coffee techniques. They visit clients, providing preventative maintenance and quality control on a regular cadence.
The Account Manager will display perseverance under pressure, eagerness to undertake difficult tasks, and operate with a sense of urgency. At La Colombe, we believe no task is too small, and the Account Manager should embody this in all client interactions.
- Eligible candidates must be located in the Philadelphia area.
Responsibilities
Retention & Relationship Building
Training, Education & Quality Control
Technical Support
Requirements
Requirements :
Preferred Qualifications :
[job_alerts.create_a_job]
Account Manager • Philadelphia, PA, US
[internal_linking.related_jobs]
You have what it takes : a competitive drive coupled with exceptional sales ability.In this role, you will demonstrate.The ability to thrive in a fast-paced, complex environment and work with HCPs t...[show_more]
In this key role, you will be responsible for opening up, managing and driving sales in large global enterprise account with revenue $3B+ in annual revenue.
Your focus will be to create and implemen...[show_more]
Account Manager Opportunity At Aon.Our commercial risk team in Philadelphia, PA is looking for an account manager.This is a hybrid role based out of our Philadelphia, PA office.At Aon, we shape dec...[show_more]
TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions.
We're full service and fully loaded with an industry-leading diverse fleet ...[show_more]
The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda.Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery...[show_more]
We are seeking a dedicated Account Manager to support our sales team, working closely with two Account Executives to ensure smooth execution of key sales processes.
The Account Manager will play a c...[show_more]
AnA Sourcing, LLC is a woman-owned, minority-owned small business dedicated and specializing in the sales of Industrial, Safety and MRO (Maintenance, Repair & Operations) items across a broad and d...[show_more]
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last c...[show_more]
Specialty Account Manager - IVIG (North Philadelphia).At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of comple...[show_more]
Commercial Account Manager For The Northeast.At Gasboy Powered by Vontier, we are customer obsessed.This role plays an integral part of making that happen through managing and execution of our sale...[show_more]
At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security service...[show_more]
Associate Account Manager Advanced Wound Biotissue.At Smith+Nephew we design and manufacture technology that takes the limits off living.
The Associate Account Manager, Biotissue is all about makin...[show_more]
Piano Digital Experience Cloud Key Account Manager.The successful candidate will deliver value to a portfolio of clients in predominantly the UK region by providing day-to-day support to increase c...[show_more]
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...[show_more]
Provides processing and sales support for loan applications received from wholesale loan brokers.Works with assigned Account Manager(s) to facilitate the management of the loan applications from su...[show_more]
Presidio, Where Teamwork and Innovation Shape the Future.AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next...[show_more]
Remote Sales Opportunity in Industrial Powertrain Solutions.Are you a passionate sales professional eager to make a significant impact in the Industrial Powertrain Solutions space? Take the next st...[show_more]
Job Opportunity at Axsome Therapeutics.Axsome Therapeutics is looking to build its team with passionate individuals.If you are interested in future opportunities with Axsome Therapeutics, get them ...[show_more]
Territory Account Manager
Syneos Health / inVentiv Health Commercial LLC • Philadelphia, PA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Major Account Manager Enterprise
Fortinet • Philadelphia, PA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager - Hybrid / Philadelphia, PA
Philadelphia Staffing • Philadelphia, PA, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Transportation Equipment Network • Fairless Hills, PA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
US I Account Manager
Infinite Lambda • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager - eCommerce
almo.com Corp • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Account Manager
AnA Sourcing • Collingswood, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager II - INSURANCE
Holman Automotive Group • Maple Shade, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Specialty Account Manager
CSI Pharmacy • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Commercial Account Manager (Northeast Region)
Vontier • Doylestown, PA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager - SMB Sales
WorkWave • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Associate Account Manager BioT (Philadelphia / South East, PA)
Smith+Nephew • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Key Account Manager
Piano • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Account Manager
Relativity • Philadelphia, PA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager, I
New Jersey Staffing • Cherry Hill, NJ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Account Manager -PA
Presidio Networked Solutions, LLC • Philadelphia, PA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Area Account Manager - Philadelphia (REMOTE)
Regal Rexnord • Philadelphia, PA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Specialty Account Manager, Symbravo (Philadelphia, PA)NewPhiladelphia, PA
Axsome Therapeutics • Philadelphia, PA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]