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Patient Access Representative - Centralized Scheduling - 40 Hours
Patient Access Representative - Centralized Scheduling - 40 HoursHenry Ford Hospital • Detroit, MI, US
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Patient Access Representative - Centralized Scheduling - 40 Hours

Patient Access Representative - Centralized Scheduling - 40 Hours

Henry Ford Hospital • Detroit, MI, US
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Facility / Security / Support Services

Location : Remote in Metro Detroit, MI

Schedule : Monday-Friday 8 : 00am - 4 : 30pm

General Summary :

  • Working in a high-volume call center environment scheduling appointments for multiple primary care and weight loss clinics as well as referring callers to requested specialty services.
  • Ability to multi-task between 2 or more computer monitors and type at least 65 words per minute.
  • Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration.
  • Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.
  • Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
  • Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
  • Coordinate and communicate schedules.
  • Assist with coordination of activities related to insurance pre-certification / authorization.
  • Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.

Education / Experience Required :

  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note : Required professional licensure / certification can be used in lieu of education or experience, if applicable.

    • Required Qualifications :

  • Experience scheduling patient appointments in a high call volume setting.
  • Medical office front desk experience.
  • Knowledge of medical terminology.
  • Ability to navigate multiple systems in a remote environment.
  • Must have experience with EPIC. Experience with Athena preferred.
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