Senior Digital Customer Experience Manager

A company is looking for a Senior Digital Customer Experience Manager.

Key Responsibilities

Manage digital user flows and optimize customer experiences across web and mobile platforms

Establish objectives and success metrics for projects, monitoring key performance indicators

Collaborate with cross-functional teams to improve customer experience and develop effective digital strategies

Required Qualifications

High school diploma or GED; Bachelor's degree in a related field preferred

Minimum of four years of experience in digital product management and customer experience

Knowledge of digital best practices for brand, lead generation, and e-commerce

Experience with digital content strategy, SEO principles, and customer experience management

Familiarity with key MarTech / Web solutions such as Sitecore CMS and Google Analytics