Client Service Coordinator

Client Service Coordinator

Beacon Hill's client in Golden Valley, MN is seeking a Technical Services Coordinator to join their Field Services Team. This role is critical in supporting onsite and virtual service delivery, managing scheduling, and ensuring exceptional customer experiences. You will be the first point of contact for many customers, handling inbound calls, coordinating resources, and maintaining communication across multiple teams.

Key Responsibilities

• Scheduling & Coordination : Manage proactive onsite visits, virtual appointments, and reactive service requests. Ensure technicians have necessary reports, equipment, and information before visits. Maintain templates and triggers to support automation and proactive work.
• Customer Service : Answer inbound calls / emails with a focus on warm, professional client service. Create and update service tickets, manage client expectations, and communicate status updates. Act as liaison between customers and technical teams, interpreting technical issues when needed.
• Team Support : Audit tickets for accuracy and invoicing alignment. Assist technicians with prioritizing ticket queues. Maintain on-call schedules and update systems accordingly. Collaborate with Operations Teams to ensure resource allocation aligns with service goals.

Qualifications

Ideal Candidate Traits

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply. California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.