Customer Support Specialist

Customer Support Specialist

Remote (U.S. Eastern Time Zone hours : 12 : 00 PM 9 : 00 PM EST)

Join a growing, collaborative team that's passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll become an expert in eMaint software products and play a key role in helping customers succeed. This is a great opportunity to launch your career in tech supportwith clear pathways to grow into roles in Account Management, Professional Services, Sales, or Technical Support.

What You'll Do

As a Customer Support Specialist, you'll provide responsive, knowledgeable support to customers, partners, and internal teams. You'll troubleshoot issues, share solutions, and contribute to continuous improvement of our support resources.

Key Responsibilities

• Deliver technical support for eMaint software via phone, email, chat, and web meetings.
• Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
• Clearly document customer interactions and technical issues in real time.
• Collaborate with team members to ensure a seamless and high-quality support experience.
• Contribute to product documentation and knowledge base articles.
• Participate in software testing to help ensure quality releases.
• Approach each interaction with empathy, patience, and a customer-first mindset.

What You Bring

Must-Have Qualifications :

Nice-to-Have Qualifications :

What You'll Get

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive : For you, for us, for growth.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

This position is also eligible for bonus as part of the total compensation package.

The pay range for this position (in local currency) is 22.83 - 42.35 hourly.