Customer Service Representative

Job Title

Provide phone support for inquiries from sales and healthcare professionals. Engage, interact, and respond in a prompt, accurate, courteous, and poised manner in order to encourage positive business relationships. Process all work in accordance with relevant working practices and standard operating procedures. Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology. Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. Provide support beyond standard hours as needed if call volume and / or workload require additional time. Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax. Research responses with sales. Additional responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and / or arrange for billing, prepare product or service reports by collecting and analyzing customer information, coordinate sequence and release of back orders according to stock availability, maintain customer pricing in ERP system, including entering contracts as required, implement and support Quality initiatives throughout branch, implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, implement procedures to manage inventory shelf life and expiry records, and support and participate in the branch cycle counting process.

Required : 2+ years of experience, high school diploma or equivalent, ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s), and some holidays.

Preferred : Bachelor's degree, SAP and GHX.

$20.08 - $25.28 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage : 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.