Client IT Support Analyst I

Job Functions Duties Responsibilities and Position Qualifications :

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POSITION SUMMARY

The Client IT Support Analyst I (CITSA-I) position will acquire a proficiency level to independently provide support for low to moderately complex issues for all client connectivity solutions provided by SHUSA. The CITSA-I is responsible for providing support during both business hours and in the afterhours / on call setting. The candidate is responsible for learning and performing a full range of activities which ensures a high level of transparency between the Information Technology (IT) departments and end users in client locations and other business units. The successful candidate will use a variety of tools and techniques to identify document and manage opportunities for providing an increased level of service.

RESPONSIBILITIES

• Provide Quality Applications Support.

Build strong relationships with supported customers.

Resolve 90% of issues according to service levels for primary supported application / s.

Assign support tickets to appropriate groups and / or resources.

Submit support tickets to vendor.

Perform QA testing on new application versions features patches and new connectivity solutions.

Occasional travel might be required e.g. other SHUSA locations training workshops and meetings.

EDUCATION

EXPERIENCE

KNOWLEDGE SKILLS AND ABILITIES

Scheduled Weekly Hours :

40

Work Shift : Job Category :

Information Technology

Company :

Sonic Healthcare USA Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience :

IC

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full-Time

Experience : years

Vacancy : 1