Customer Service Associate I - Large Animal Hospital

Customer Service Associate I - Large Animal Hospital

Texas A&M University

Vet Med-Teaching Hospital

College Station, Texas

Staff

Proposed Minimum Salary : $15.85 hourly

Job Description

Glimpse of the Job

Do you have experience with large farm animals and electronic medical records, and a passion for providing exceptional service? As a Customer Service Associate I, you'll play a crucial role in creating a warm and welcoming environment at the Texas A&M Large Animal Hospital. In this role, you will greet and assist clients, answer incoming phone calls and direct clients to the appropriate clinical services, create and handle medical records, and more. If you're organized, friendly, and excited to make a positive impact, we want to hear from you!

Opportunities to Contribute

• First Impressions : As the first point of contact, you set the tone for the client's experience, making them feel welcomed, valued, and supported.
• Client Satisfaction : Directing clients to the appropriate clinical services ensures concerns and questions are addressed promptly and accurately.
• Accurate Records : Maintaining up-to-date patient information ensures that providers have the correct information to deliver the best care.
• Team Collaboration : Work closely with a supportive team of veterinary professionals, contributing to a positive and collaborative work environment.

Minimum Qualifications

A Well-Qualified Candidate Will Also Possess :

What You Need to Know

Salary : Starting at $15.85 / hour.

Please note : Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless / until relieved by the direct supervisor.

Some of the Responsibilities Include :

What You Need to Do

Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV / Resume section.

Why Texas A&M University?

We are a prestigious university with strong traditions, core values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Benefits

Medical, prescription drug, dental, vision, life and AD&D, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums. 12-15 days of annual paid holidays. Up to eight hours of paid sick leave and at least eight hours of paid vacation each month. Automatic enrollment in the Teacher Retirement System of Texas. Free exercise programs and release time. All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more. Educational release time and tuition assistance for completing a degree while a Texas A&M employee. Living Well, a program at Texas A&M that has been built by employees, for employees.

Instructions to Applicants

Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and / or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity / Veterans / Disability Employer.