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Lead Technical Program Manager, Business Continuity & Disaster Recovery
Lead Technical Program Manager, Business Continuity & Disaster RecoveryHubSpot • Cambridge, Massachusetts, USA
Lead Technical Program Manager, Business Continuity & Disaster Recovery

Lead Technical Program Manager, Business Continuity & Disaster Recovery

HubSpot • Cambridge, Massachusetts, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
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About You :

Youre a strategic systems-level thinker who thrives at the intersection of technology operations and risk. You enjoy bringing structure to ambiguity and building programs that make organizations more resilient. Youre comfortable navigating complex technical environments driving alignment across teams and ensuring that when things go wrong everyone knows what to do and how to recover. Youre excited by the challenge of turning business continuity from a compliance checkbox into a business enabler.

About Us :

The HubSpot Security team is dedicated to helping businesses grow better by safeguarding the systems and data that power our global CRM platform. With more than 125000 customers in over 100 countries HubSpots reliability and operational resilience are essential to our mission. At HubSpot we dont just plan for disruption we prepare to recover better than before.

As part of the Security Program Management team youll :

  • Partner with leaders across Security Infrastructure Enterprise Risk and Product to strengthen HubSpots resilience posture.
  • Work cross-functionally with teams in Legal Risk Compliance IT and Engineering to define a unified BCDR strategy.
  • Have the autonomy to design and execute a global Business Continuity & Disaster Recovery (BCDR) framework that grows with our business.
  • Join a culture that values transparency learning and authenticity

Read more about our shared product principles here.

In this role you will

  • Develop and own HubSpots BCDR strategy and supporting documentation across both product and corporate environments.
  • Conduct Business Impact Analyses (BIAs) to identify critical systems processes and dependencies establishing clear recovery objectives (RTO / RPO).
  • Perform a Crown Jewels assessment to identify and prioritize critical tools and systems requiring the strongest recovery controls.
  • Facilitate alignment across Product Company and Flywheel stakeholders ensuring all critical business operations are represented in continuity and recovery plans.
  • Build and maintain BCDR playbooks that clearly define stakeholder roles responsibilities escalation paths and recovery procedures.
  • Lead structured repeatable disaster recovery tests for internal systems and customer-facing products including retrospectives and improvement plans.
  • Develop and deliver BCDR training and awareness programs ensuring employees understand their responsibilities during disruptions.
  • Partner with the Incident Response team to identify resilience issues uncovered during incidents track them to closure and drive remediation to prevent recurrence.
  • Define foundational program metrics to measure resilience readiness stakeholder engagement and policy compliance.
  • Evolve program maturity metrics to provide insight into enterprise resilience risks and recovery capabilities.
  • Integrate BCDR with Enterprise Risk Management (ERM) and Third-Party Risk programs to ensure alignment with top enterprise risks.
  • Drive continuous improvement ensuring lessons learned from incidents and exercises inform program evolution.

    • We are looking for people who have

  • Proven experience leading technical or operational resilience programs within a SaaS cloud or large distributed environment.
  • Strong program and project management experience with the ability to coordinate complex multi-stakeholder initiatives.
  • Familiarity with frameworks and standards such as ISO 27001 NIST COBIT or similar.
  • A demonstrated ability to build programs from the ground up defining scope milestones and success metrics.
  • Excellent communication and collaboration skills with the ability to influence across technical and non-technical teams.
  • Experience reporting to executive leadership on program progress key risks and readiness metrics distilling complex topics into clear data-driven insights.
  • A track record of turning high-level risk concerns into actionable measurable outcomes.
  • Experience managing or facilitating BCDR testing incident response coordination or continuity planning at scale.
  • Familiarity with SaaS architecture cloud infrastructure (AWS / GCP) and operational dependencies.

    • Nice to have :

  • Certification(s) such as CBCP MBCI PMP CISM or CISSP.
  • Prior experience integrating BCDR with SOX SOC2 or other compliance programs.
  • Experience collaborating with external auditors or assessors (e.g. Deloitte PwC).
  • Hands-on experience using Asana (or similar tools like Jira or Smartsheet) to manage large-scale resilience or continuity projects

    • POS-22154

    Pay & Benefits

    The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.

    This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.

    Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

    At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.

    Annual Cash Compensation Range :

    $135000 $216000 USD

    We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

    If you need accommodations or assistance due to a disability please reach out to us using this form.

    At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

    If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

    Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Germany Applicants : (m / f / d) - link to HubSpots Career Diversitypage here.

    India Applicants : link to HubSpot Indias equal opportunity policy here.

    About HubSpot

    HubSpot (NYSE : HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most : customers.

    At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments : Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

    Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

    Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

    Explore more :

  • HubSpot Careers
  • Life at HubSpot on Instagram

    • By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.

    Required Experience :

    Manager

    Key Skills

    Corporate Relationship,Business Administration,Agriculture,End User Support,BI

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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