Insurance Service Representative - Commercial LinesRandstad • Worcester, MA, US
Insurance Service Representative - Commercial Lines
Randstad • Worcester, MA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Pay Rate : Hourly Pay Rate : $22 / hr for non licensed candidate and $24 / hr for licensed candidate (P&C resident) Best-in-Class Training : You’ll be set up for success with comprehensive initial training (instructor-led and self-study), followed by ongoing coaching and mentorship. Hybrid Flexibility : Enjoy the best of both worlds with a flexible hybrid schedule based out of the Worcester, MA office. Clear Career Path : Benefit from a collaborative environment that fosters development and growth, positioning you well for potential career advancement within the Company. Campus Amenities : Access to an on-site gym , walking paths, coffee cafe, and cafeteria. Convenience : Free city parking and parking garage, plus easy highway access off Interstate 290. Culture : Join a community-focused company and proud sponsor of the Worcester Red Sox. Experience : High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred). Technical Skills : Comfortable navigating PCs and standard business software, with the ability to provide technical support and troubleshooting. Commitment : Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices, and technical troubleshooting skills. Must be able to commit to the entirety of the training program and be receptive to coaching and feedback.
Job Description
Job Description
Insurance Service Representative – Commercial Lines (Hybrid in Worcester, MA)
Are you passionate about customer service and ready to grow your career with an industry leader?
A nationally recognized Property & Casualty insurance company, consistently honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) , is seeking bright, motivated individuals for a Commercial Lines Service Representative position!
What You’ll Be Doing
You will be responsible for managing customer contact and providing timely, quality service to Agents, commercial policyholders, and vendors, primarily through phone and email.
Key Responsibilities :
- Service Delivery : Provide timely, quality service by handling incoming and outbound calls and emails from policyholders, agents, peers, and others.
- Policy Servicing : Complete a large volume of Certificate of Insurance and ID Card requests within service level expectations.
- Outreach : Make outbound callouts for New Business, Renewal, and Customer Satisfaction initiatives.
- Additional Focus : Handle tasks such as First Party Collections calls / emails, Returned Mail requests, and managing incoming Voice emails.
- Quality Assurance : All calls are recorded for Quality purposes, and Call and Certificate Quality are reviewed monthly.
Compensation & Benefits
✅ What You Need to Apply
Ready to join a top-tier company and make a difference? APPLY NOW!
FOR MORE IMMEDIATE CONSIDERATION : Email your Resume to : iris.levy@randstadusa.com
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.
We can’t wait to tell you all about it!
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\n\r\nWe can’t wait to tell you all about it!
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