Logistics Quality Assurance Specialist

Job Description

The Logistics Quality Specialist (LQS) is responsible for Logistics Quality Assurance (LQA) within their assigned logistics pipeline of the Vehicle Operations network, operations on-site at a designated port. This role ensures compliance with LQA and industry standards (e.g. AIAG, AAR) across Vessel, Port, Truck, and Rail operations by implementing, analyzing, and continuously improving quality processes. Using Quality Assurance and LEAN methodologies, the LQS drives performance against KPIs, optimizes throughput, and supports the achievement of retail-sales objectives.

The role conducts LQA audits, facilities root-cause analysis and provides corrective action to achieve sustainable improvements. Compile and analyze quality and claims data, applying statistical and analytical methods to validate results. Acting as the Voice-of-Quality, the LQS collaborates with internal teams and external vendors, partnering with stakeholders across Port Operations, Transportation Management and LQA to maintain consistent, high-quality standards throughout the logistics pipeline.

Quality Administration - 35%

• Collaborate with vehicle quality engineering, supplier quality assurance, accessory engineering, local Port Operations, local Port / Vessel / Truck / Rail vendors, and other departments to investigate quality concerns and implement corrective action and preventive actions within the local Port facility and Transportation pipeline.
• Analyze and report local Transportation pipeline quality data (inspection , claims , warranty , field data, etc.) to identify any trends and implement quality improvements.
• Audit stop ship / reworks repair process at the local Port; develop containment and damage prevention plans with support from Port Operations, management, Technical Services (TSD), MC, and any other relevant teams to ensure repair of all affected units.
• Coordinate local quality performance reviews and improvement initiatives with vendors and internal teams; present finding and implement corrective actions to enhance quality outcomes.
• Facilitate the application of LEAN concepts and engineering principles at the local Port and across the Transportation pipeline, including Kaizen activities aimed at improving logistics quality.
• Conduct Gemba reviews at the local port, assessing installation, operations, processes, tools, equipment, and facilities for improvement and countermeasure.
• Communicate effectively with management and vehicle operations teams to support quality initiatives that meet U.S. customer expectations.
• Provide training and guidance to improve quality, LEAN initiatives, engineering principles and vehicle flow efficiency.
• Facilitate quality improvement strategies and activities with local Port Operations and vendors to ensure quality standards, including FQIR process for the Port and Transportation pipeline.
• Serve as backup for local Port Manager functions during absences or when additional support is required.

Quality Audits & Assurance - 30%

Accessory Parts & Installation - 20%

Claims Processing - 15%

Qualifications and Other Requirements :

Education (Minimum) :

Experience :

Minimum 3+ years to include :

Training / Certification :

Knowledge / Skills / Abilities :

Travel :

As determined by business needs.

Come work with us at our exciting new facility, in the growing city of Huntsville Alabama. Huntsville is in Madison County and is one of the best places to live in Alabama and the 11th best place to live in America. Huntsville offers a vibrant community with a mixture of high-tech ventures, cultural diversity, and is the #1 most affordable place to live in the U.S. in 2019 out of 125 most populous metro areas.

Pay Range

$66,400.00 - $96,250.00

Learn more about MNAO’s comprehensive benefits package