Senior Operations Consultant, AML Support and SQL Analytics

Senior Operations Consultant

Location : 4910 Tiedeman Road, Brooklyn Ohio

This is a Hybrid position. The Anti-Money Laundering (AML) Operations Support team (AMLOS) is a support group within Financial Crimes Risk Management (FCRM) that is responsible for providing support and subject matter expertise for AML, customer due diligence, and sanctions screening processes and applications. AMLOS partners with AML Operations, Financial Crimes Modeling & Analytics (FCMA), and Financial Crimes Reporting & Intelligence (FCRI) to help execute Key's AML Compliance Program. AMLOS must develop and maintain knowledge of AML regulations and apply that knowledge to the support of AML systems and processes.

Job Brief (Purpose)

The Senior Operations Consultant operates with a high degree of autonomy and brings deep expertise in operational processes and supporting technologies. Guided by leadership, this role is responsible for owning and driving key operational workflows and ensuring the effective use of associated technology platforms. Success in this role requires a strong understanding of system interdependencies, process flows, and data pipelines. This enables the consultant to support both technical and business teams, enhance oversight of system operations, and ensure alignment between technical functionality and business requirements-especially when resolving issues that impact business operations. This individual serves as a critical resource for understanding data structures across supported applications and must be capable of writing ad-hoc queries to fulfill data requests from business and compliance partners. Responsibilities also include supporting Governance, Risk & Compliance (GRC) testing and findings, Anti-Money Laundering (AML) model validation, report development, and contributing to the enhancement of the Data Mart and implementation of controls to ensure data integrity.

Essential Job Responsibilities

• Leads, identifies, and implements strategic improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.).
• Develop reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain expertise of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Ability to analyze, identify and recommend appropriate solutions to complex system problems.
• Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Assist in developing reporting and metrics to measure the effectiveness of models, system performance, and AML Operations processes.
• Support solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; leads and recommends solutions for operational or technology issues; translate and communicate clearly to end users and key stakeholders.
• Interpret findings from data mining processes and communicate findings to senior leadership.
• Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
• Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders.