Printer Technician (Livermore)

Responsibilities :

Perform proactive and reactive break / fix service on HP and Xerox A3 / A4 devices

Manage toner replacement, inventory, and recycling processes

Handle remote triage, fleet management tools, and data collection agents (FM Audit, Xerox CWW, HP Web JetAdmin)

Ensure device connectivity and accurate asset control across the fleet

Organize and adjust on-site inventory and auto-replenishment needs

Order toner / parts and support new device installations, moves, and decommissions

Administer and support customer print solutions (e.g., PaperCut MF)

Deliver an exceptional customer experience and provide ad hoc reporting on metrics and service insights

Requirements

Experience with printer repair; HP and Xerox certifications preferred (including A3 / copier lines)

Familiarity with IT ticketing systems (ServiceNow and EA preferred)

Knowledge of 3rd-party print solutions (PaperCut MF preferred)

Strong attention to detail, follow-through, and analytical skills

Ability to obtain (or hold) a Top Secret government security clearance

Excellent communication skills, written and verbal

Professional attitude with a desire to learn and grow

Proficiency with Microsoft O365

Benefits

Competitive salary ($55,000 $85,000) + profit bonus program

Medical, dental, vision, prescription, HSA, and FSA benefits

Company-paid life insurance and 401k matching

Paid time off plus additional days off

Supportive workplace culture