Field Service Tech / Travel

Job Description

Job Description

Description :

Field Service Technician Job Description

Job Title : Field Service Technician Department : 210 Mfg. Service

Reports to : Service and Installation Manager Pay Type : EXEMPT

About Us :

Filtration Automation LLC is a Middleby company, providing state-of-the-art processing equipment for our partners in the food industry. We specialize in providing oil filtration systems—from consultation through system design, manufacturing, and integration. Our cutting-edge technology focuses on turnkey systems for high-capacity further processing lines.

Job Summary :

To provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc… is the primary focus when not assisting customers. This job also requires traveling domestically and international plus working most weekends.

Duties / Responsibilities :

• Act as the lead and first line of communication on all service-related phone calls; treating all customers with respect and courtesy while resolving their issue.
• Provide professional assistance, support, and service when on-site at a customer’s facility, remembering that each customer is valuable to our business.
• Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that Filtration Automation can fulfill all their needs.
• Never leave a job unfinished, whether it is in-house or on-site at a customer facility. All jobs should be completed, and the customer should be fully satisfied before a job is considered complete. In extreme circumstances when this is not achievable, please contact your manager before leaving an incomplete job or service.
• Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities.
• Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.
• Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all of their issues have been fully resolved. This follow-up should occur within a couple days from the service visit and documented on the job.
• Accurately complete all paperwork for services provided both on-site and jobs performed in-house. Ensure that service-related jobs are completed correctly and ready to invoice.
• Complete all in-house jobs properly and in a timely fashion. This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management.
• Check with manufacturing during idle time to see if there are assemblies, jobs, or repairs that need attention.
• Performs other related duties / projects as assigned.

Required Skills / Abilities :

Education and Experience :

Benefits :

Physical Requirements :

Must be able to reliably commute or relocate to Mansfield, TX 76063

Filtration Automation LLC, is an equal-opportunity employer committed to hiring diverse employees. Filtration Automation LLC does not discriminate against any employee regardless of race, age, sex, origin, or disability. All qualified candidates are welcome.

Requirements :