Customer Service Representative

Customer Service Representative - RMA

Come join our Client Experience team as a Customer Service Representative! As a member of our team, you will use active listening to engage with customers and help solve their problems. You will provide support to customers and distributors for Fluke Biomedical, Radiation, and Raysafe products. We are a team who values and encourages teamwork, problem solving, and growth and development - come join us!

Key Responsibilities

• Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA).
• Resolve customer emails and phone calls (55+ / day) to set up RMAs for service units, provided status updates of RMAs, or support general customer inquiries.
• Review customer Purchase Orders via email for data entry into Oracle Software.
• Review inaccurate data for customer service orders and follow up with the customer to clarify items such as, payment method or model type.
• Starting / End time is, 8 : 00 am-5 : 00pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs.

Experience / Knowledge / Skills

Preferred

Behavioral Attributes

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive : For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leadersFluke Biomedical, LANDAUER, RaySafe, and Victoreen Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential your ability to learn, grow, and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range The salary range for this position (in local currency) is 43,200.00 - 64,800.00