Appian Support Analyst

Job Description

Job Description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is hiring an Application Support Engineer to support and maintain the business applications built on our platform. In this role, you'll learn how Appian software drives process automation across areas like CRM and HR, while helping teams across the company get the most out of their tools. You'll be part of a team that solves problems, supports developers, and keeps systems running smoothly.

This role is based at our ​h​eadquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

About the role

• Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
• Take the lead on production issues, coordinating with teams to restore service quickly
• Perform routine maintenance to keep applications stable and efficient
• Refresh sandbox environments and run post-refresh checks
• Assist in testing during deployments and report defects
• Use SQL and spreadsheets to analyze data and make corrections
• Partner with developers during handoffs and help gather requirements for production requests
• Keep documentation up to date and suggest ways to improve operations
• Share feedback with Engineering and take part in usability testing for new features

About you

Preferred :

Tools and Resources

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq : APPN]

Follow Appian : LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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