Lead TMS Compliance Analyst

Join Coinbase

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Duties will be split 50 / 50 between US Escalations investigations casework and Subject Matter Expert work, to include leadership support as directed.

Subject Matter Expert Work and TL Support (50%) :

• Serve as internal Subject Matter Expert for Coinbase's end-to-end transaction monitoring (TMS) operations, assisting teammates with substantive questions about process or procedure.
• Build strong relationships with Compliance partners and provide clear guidance to your team to resolve subjectivity in case resolution. Encourage knowledge sharing, ongoing training, and collaboration.
• Provide assistance to team managers in areas such as : queue management and team communication.
• Conduct Root Cause Analysis (RCA) across TMS to find opportunities for improvement, including conducting deep dives on critical errors surfaced through QC and QA processes. Foster a culture of continuous learning and improvement. Update processes and improve feedback loops and communications channels.
• Coordinate with CX Programs to contribute to and lead projects to improve processes and procedures across TMS. Execute identified corrective actions and monitor implementation. Collaborate with stakeholders to develop specific corrective actions and conduct necessary testing.

Investigations Casework (50%) :

What we look for in you (ie. job requirements) :

Note : This role requires full-time, in-office presence at our Charlotte location. In order to support the 24 / 7 nature of cryptocurrency, shifts may include weekend and night.

Job # : G2731 #LI-Onsite

Pay Transparency Notice : Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Pay Range : $99,365$99,365 USD

Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.