Community & Virtual Programming Coordinator

Project Access provides programs and services to over 27,000 children, families, and seniors living in affordable housing communities across the country. We strive to empower residents of affordable housing communities through our onsite services, aiming to create pathways for self-reliance and personal growth. Join the Project Access team and create impact in the lives of our residents. Hear from them and how their lives have changed : www.project-access.org / success-stories /

The opportunity :

The Resident Services & Virtual Programming Coordinator is a digital pioneer and community champion who bridges the gap between face-to-face connection and technology to transform lives.  You will harness the power of our mobile app, Project Access Connect, to create virtual communities that mimic the warmth of in-person gatherings, while hosting dynamic in-person events that bring neighbors together in celebration.

Picture yourself as a digital storyteller, capturing resident success stories through engaging blog posts and vibrant social media content that inspires others. You are the friendly voice residents hear on our support line, the creative mind behind social media videos showcasing community achievements, and the strategic thinker who uses data analytics to design programs that truly make a difference. From coordinating virtual cooking classes that connect seniors across different housing communities to organizing Instagram-worthy community festivals, you'll use technology as a superpower to amplify human connection.

The Coordinator provides overall development, implementation, and coordination of both in-person programs and services offered to benefit residents across four apartment communities – 3 physical and 1 and virtually. This role combines traditional on-site resident services with virtual programming delivery through the Project Access App. The Coordinator creates value for residents by being a supportive resource both in-person and online, coordinating programs that create positive impact across residential communities. They identify methods to create long-term positive outcomes through an understanding of both physical and virtual communities served. This position works independently and is suited for someone who is proactive, innovative, and thrives in an environment with a high degree of autonomy and accountability.

What you’ll be doing :

Program Delivery - On-Site Services (40%) :

Implement core programs and services across four apartment communities, connecting, engaging, and empowering residents across four initiatives : Economic Stability, Education for Youth & Families, Health & Wellness, and Community BuildingCoordinate youth programs (homework assistance, educational enrichment) and senior programming (social mixers, BINGO, fitness classes)Plan and facilitate in-person community building events that promote safe communities and strong connections among residentsSupport food resource and distribution needs, maintaining food bank partnershipsConduct weekly in-person and virtual outreach, including door-to-door visits and physical presence in high-traffic locationsUse personal automobile to acquire program supplies and attend offsite meetings (mileage reimbursed at IRS rate)

Virtual Services Coordination & Digital Marketing (40%) :

Serve as primary PASS representative for resident needs via phone and app chat featureDevelop and coordinate virtual programming (events, workshops, educational sessions) ensuring seamless integration with on-site servicesCreate and manage virtual educational content, curriculum, and blog posts highlighting resident success stories and community resourcesModerate community board and resident marketplace on PA Connect App, ensuring appropriate and respectful postsManage CMS back-end environment for engagement reporting, usage trends, event calendar, and community posts (alerts, announcements, schedules, newsletters)Manage Salesforce platform for electronic waivers, intake forms, and resident contactsDesign digital marketing materials, flyers, and promotional content for both virtual and physical programmingTrack app usage, engagement metrics, and program outcomes by community; assist with app maintenance and reportingFacilitate language translation services and support marketing campaigns as needed

Administrative Responsibilities (20%) :

Develop and maintain partnerships with local service providers for on-site and virtual deliveryProvide residents with information and referrals to community resources through multiple channelsMaintain strong relationships with property managers through regular communication about programs, resident needs, and eventsPublish monthly newsletters with integrated calendar of physical and virtual eventsCollect and submit comprehensive program outcomes data (attendance, engagement metrics, surveys, evaluation reports)Help create and adhere to budgets for resident service programs

What you’ll bring :

Education & ExperienceTwo years of experience in multi-family housing or related fields such as social services or community outreach; OR a Bachelor's Degree in Social Work, Human Services, or related field.Minimum of one year experience in both : youth programsserving diverse populations, demonstrating cultural competency and community awareness.Experience with virtual program delivery, webinar, content creation, or online community management strongly preferred.SkillsProficient with MS Office (Excel, Word, Publisher, Teams) and Outlook.  Basic with Adobe Acrobat, Canva, Salesforce, and Concur.Experience with mobile applications, content management systems, or database management preferred, community-based, and social media platforms.Skills usage with iOS and Android mobile devices to include cell phones and tablets.Strong project management skills with demonstrated ability to meet deadlines and handle simultaneous requests.Excellent communication skills with high proficiency in verbal, written, phone-based customer service, and active listening.Creative and analytical thinker with strong problem-solving skills.Ability to self-start, multi-task, and adapt between in-person and virtual service delivery. Credentials / CertificationsValid Driver’s License, clean driving record, and current automobile insuranceCPR & First Aid certified (or obtained within 90 days of hire)Successful completion of background check

The details :

This is a part-time (16 hrs / wk), non-exempt position and follows an alternating bi-weekly schedule : Schedule : First, Third, and Fourth week of each month : Mon / Tues / Thurs : 10 : 30am – 6pm, Wednesday : 10 : 30am – 7pmSecond week of each month : Mon / Tues / Thurs : 10 : 30am – 6pm, Wednesday : 10 : 30am – 2pm, Saturday : 10 : 30am-2 : 30pm Location : Multi-site (serving 4 apartment communities; 3 physical and 1virtual) Orchard Glen Apartments : 3975 Seven Trees Blvd, San Jose, CA 95111 Lexington Apartments & Regency Apartments : 1380 Lexington Drive, San Jose CA 95117 David Avenue Apartments : 3080 David Avenue, San Jose CA 95128 (Virtual only)   Wage : $28.50 / hr Benefits offered : Safe Harbor 401(k) with 4% company matchPro-rated paid time off + paid holidays

Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.

Project Access participates in E- Verify

The pay range for this role is : 28.50 - 28.50 USD per hour(Orchard Glen - CA)

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