Patient Financial Representative

Patient Financial Representative (Hybrid After Training)

Location : Houston, TX

Industry : Healthcare / Revenue Cycle Management

Pay : $19.96 $22.96 / hour (based on experience)

Assignment Type : Direct Hire

Benefits : This position is eligible for medical, dental, vision, life insurance, and 401k.

About Our Client : Addison Group is partnering with a healthcare organization seeking Patient Financial Services Representatives to support high-volume patient financial inquiries within a structured business office environment. This role is best suited for candidates with healthcare facility experience who enjoy patient interaction, account resolution, and working across multiple areas of the revenue cycle.

Job Description : The Patient Financial Services Representative serves as a key point of contact for patients calling with questions related to insurance coverage, estimates, billing, and account resolution. This is a call centerbased role requiring strong knowledge of insurance verification, authorizations, remittance review, and patient accounts.

Key Responsibilities :

• Handle high-volume inbound calls from patients regarding estimates, billing questions, and account balances.
• Complete insurance benefit verification and assist with authorizations needed to provide accurate quotes.
• Review remittances and explain how payments and adjustments were applied to patient accounts.
• Assist patients with credit balances, account reconciliation, and refund questions.
• Identify denied or pending items and route documentation appropriately to internal collections teams.
• Serve as an account resolution resource, addressing patient needs across verification, billing, and patient accounts.
• Educate patients on insurance benefits, out-of-pocket responsibility, and payment options.
• Support financial queues and worklists, including payments, credits, returned mail, and prebad debt accounts.
• Collaborate with registration, billing, verification, and clinical teams to ensure clean claims.
• Maintain accurate documentation and compliance with HIPAA, payer guidelines, and internal policies.
• Identify process improvement opportunities and escalate trends when appropriate.

Qualifications :

Additional Details :

Perks :

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.