Concierge Overnight

Description:

About Us

At Apex Concierge Services Inc, we deliver five-star hospitality in luxury residential environments. As a trusted service partner throughout Boston, we provide elevated front desk and lifestyle management services built on professionalism, trust, and excellence. We are currently seeking a dependable and detail-oriented Overnight Concierge to support building operations during after-hours and ensure a safe, secure, and welcoming environment for residents.

What You’ll Do

As the Overnight Concierge, you are the sole on-site point of contact during your shift. You’ll maintain strong service standards while monitoring safety, handling late-night resident needs, and ensuring operations run smoothly until morning.

Key Responsibilities:

• Monitor lobby access and maintain building security protocols overnight
• Greet residents and authorized guests with professionalism and discretion
• Conduct scheduled site tours and safety checks throughout the building
• Manage and document all activities in nightly shift logs (E.D.O. standard)
• Process after-hour maintenance requests and coordinate emergency response
• Manage package room overnight organization and audit accuracy
• Respond to email inquiries and internal communications from management
• Maintain a clean and professional lobby/environment throughout the shift
• Prepare accurate shift handover reports for the morning team
• Uphold Apex service standards and represent our brand with excellence

Why Join Us?

• Competitive hourly pay
• Paid time off + holiday pay
• Supportive leadership and teamwork culture
• Advancement opportunities in hospitality and leadership

Requirements:

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer service, hospitality, security, or front desk experience
• Strong decision-making skills and ability to work independently
• Reliable, punctual, and able to maintain overnight availability (11PM–7AM or similar)
• Professional communication skills (email, phone, incident reporting)
• Comfortable using Microsoft Office (Excel and Word) or property management software
• Calm under pressure, solution-focused, and accountable

Preferred Qualifications

• Experience in a residential or hotel concierge role
• Familiarity with Boston neighborhoods and transportation options
• Prior experience with shift logs, KeyTrak, Yardi or access control systems
• Strong attention to detail and high personal standards of professionalism

Ready to welcome residents home and make a difference every day?If you are dependable, professional, and ready to be trusted as the overnight foundation of a luxury property, we want to hear from you.