Customer Care Specialist - Remote

Job Title

We're a purpose-driven organization built around people not policies. Our mission is to protect working families and empower motivated individuals to build flexible, meaningful careers that align with their goals and lifestyle.

Our foundation is built on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment powered by innovative systems, one-on-one mentorship, and a culture grounded in integrity and teamwork.

For over 60 years, we've proudly partnered with unions, associations, and members across North America to provide trusted benefit programs that make a real impact. As we continue to expand, we're looking for new professionals who are ready to grow, lead, and create meaningful change through their work.

The Position

As a representative of our agency, you'll play a key role in helping families understand and access the protection they deserve. You'll educate clients on their benefits, answer important questions, and ensure they have the peace of mind that comes from being truly covered.

This isn't just about insurance it's about building trust, simplifying information, and guiding families toward decisions that protect their futures.

Key Responsibilities

• Build lasting client relationships grounded in communication and care
• Support policyholders with claims, coverage updates, and benefit explanations
• Present complex information in a clear, accessible way
• Collaborate with leadership to enhance client satisfaction and team performance
• Serve as a dependable point of contact for all member inquiries
• Engage in ongoing mentorship, leadership training, and professional development

Who You Are

What We Offer