Director of RoomsCascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
Director of Rooms
Cascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Ensure seamless arrival and departure experiences, including valet parking and bell Maintain clear communication and collaboration with all hotel departments. Enforce hotel policies, service standards, and safety protocols. Serve as Manager on Duty as needed, promptly resolving guest and operational concerns. Champion the guest journey from arrival to departure, ensuring excellence in every touchpoint. Manage guest feedback and implement strategies to improve satisfaction scores. Oversee VIP arrivals, special requests, and amenities to create personalized, memorable experiences. Ensure valet operations are efficient, secure, and guest-focused. Supervise valet and bell services to ensure timely, courteous, and secure handling of vehicles and luggage. Implement and monitor procedures for parking lot management and vehicle accountability. Collaborate with engineering and valet teams to maintain the condition and functionality of parking facilities. Develop and manage departmental budgets while controlling labor and operating expenses. Monitor occupancy trends, forecast staffing needs, and allocate resources efficiently. Maintain accurate valet revenue tracking and financial reporting. Identify opportunities to maximize revenue and operational performance. Recruit, train, and develop high-performing team members. Conduct regular performance evaluations and provide coaching and feedback. Foster a positive, collaborative, and service-driven team culture. Implement and maintain standard operating procedures and quality assurance programs. Ensure compliance with all brand and hotel standards, including Tribute Portfolio guidelines. Conduct regular inspections of rooms, public areas, and valet operations to uphold luxury standards. Bachelor’s degree in hospitality management or a related field (preferred). Minimum 5 years of leadership experience in hotel operations (Front Office, Housekeeping, or Valet / Bell Services). Strong knowledge of guest service standards and luxury hospitality operations. Proven success in budgeting, forecasting, and financial management. Excellent leadership, communication, and problem-solving skills. Proficiency in PMS systems (e.g., OPERA) and Microsoft Office 365. Availability to work flexible schedules, including nights, weekends, and holidays. Ability to lift 35 lbs. and perform physical tasks such as standing, walking, and reaching throughout the shift. Comfortable working in a fast-paced environment with frequent interruptions. A vibrant, collaborative work environment that encourages growth and innovation. A fun, team-driven culture built on mutual success and respect. Competitive compensation and benefits, including : Medical, dental, and vision insurance Paid time off Employee discounts across our hotel and affiliated properties
About Cascade Hotel — A Tribute Portfolio Hotel
Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends contemporary
sophistication with the independent spirit of the Tribute Portfolio. We’re dedicated to creating
authentic, memorable experiences for every guest and event powered by a team that embodies
hospitality, creativity, and excellence.
The Director of Rooms at the Cascade Hotel is responsible for overseeing all aspects of the
Rooms Division including Front Office, Housekeeping, Valet / Bell Services, and Guest Relations.
This leadership role ensures exceptional service delivery, operational excellence, and financial
performance, aligned with the hotel’s luxury standards and the Tribute Portfolio brand identity.
Key Responsibilities :
Operational Leadership
- Oversee daily operations of Front Office, Housekeeping, Valet / Bell Services, and Guest
Relations.
service coordination.
Guest Experience
Valet and Bellman Operations
Financial Management
Team Development
Process Improvement
Qualifications
Physical Requirements
Benefits
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Director Of Rooms • Kansas City, MO, United States
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