Epic Beaker Analyst

Description

1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.

2. Provides timely and courteous end user support.

3. Acts as the second level of support for the applications assigned.

4. Assists trainers in the development of training material related to supported applications.

5. Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.

6. Analyzes and tests new functionality in releases to determine application viability and integrity.

7. Provides regular maintenance to navigators, flow sheets, and all other application components.

8. Maintains appropriate system documentation and audits.

9. Provides on-site and phone support as necessary.

10. Adheres to change control process.

11. Communicates with customers, peers, and supervisors to provide status of current projects or problems.

12. Attends and engages in department meetings.

13. Assists vendors and 3rd party resources with needs related to supported applications.

14. May require valid driver's license and insurance if role requires.

15. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.

16. Performs other duties as assigned.