Front Desk Weekend Closer

Front Desk Employee

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when they first walk into the facility. It is important that this person is team oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.

Live by the RETRO values integRity, dEdication, consisTency, expeRience and innOvation!

Requirements

A positive upbeat personality. Effective ability to communicate with customers, coworkers and managers. The ability to multi-task. Customer service oriented. Punctual, responsible and pays attention to detail. CPR/AED training preferred. Prior sales experience in a retail setting is preferred. Successful completion of all Retro University courses.

Environment

Front Desk Weekend Closer - Friday 4pm-10pm, Saturday 11am-5pm and Sunday 11am-5pm

Direct Report

This position is supervised by the Retro Fitness General Manager.

Retro Fitness Mission Statement

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member

Greeting and checking in members as they come in. Resolving member issues in an effective manner. Membership sales and retention. Following up with prospects. Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc. Ensuring a safe and clean environment for all members and staff. Applicable downtime tasks provided by Management may include upkeep & walkthroughs of facility. Opening and closing the facility if scheduled. Following company policies and procedures.