Bilingual Customer Care Advocate (Ridley Park, PA)

Bilingual Customer Care Advocate

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

As a Bilingual Customer Care Advocate, you are the first-line contact for customer issues which requires a polished professional with true customer dedication. Your ability to troubleshoot and give effective clear explanations through a deep understanding of our products and platforms will enable your success with Sontiq and our customers.

What You'll Bring :

• High school diploma required. Associate or bachelor's degree is a plus.
• Bilingual in Spanish
• 2+ years of Customer Service or Contact Center experience in a remote and / or office setting, particularly in a smaller environment where a wide breadth of knowledge and detail is necessary.
• Preferred industries : identity theft, credit card, cell phone, mortgage, financial services.
• Proficiency in MS Office and the Internet - strong technical skills with ability to troubleshoot, including accurate data entry, and knowledge of / experience in customer-relationship management system(s)

Hours : Monday-Friday 9 : 30am-6 : 30pm EST

Impact You'll Make :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in person at an assigned TU office location for a minimum of two days a week.

Benefits : TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.