Technical Support RepresentativeVirtualVocations • Cleveland, Ohio, United States

Technical Support Representative

VirtualVocations • Cleveland, Ohio, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.part_time]

[job_card.job_description]

A company is looking for a Technical Support Representative (Part-Time).

Key Responsibilities

Respond to customers' IT service requests and provide assistance in a call center environment

Screen and handle calls, entering information into a database while assisting customers

Recognize, research, isolate, and resolve information system problems, escalating as necessary

Required Qualifications

High School Diploma or equivalent

Experience in technical support or education in IT

Familiarity with iOS, Android, Microsoft Windows (7 and 10), Microsoft Office (2010-2013), and networking

Experience troubleshooting wireless connections

A+, Net+, or Help Desk Tech Certification is a plus

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