Principal Solutions Architect

Who We Are

Pindrop is redefining trust in the digital age. Our patented voice and video authentication fraud detection and deepfake detection technologies protect some of the worlds largest banks insurers retailers and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices deepfakes face swapping and more our solutions stay ahead helping ensure that the real human and the right human are recognized.

Pindrop is trusted by Fortune 500 enterprises to secure voice interactions and with $100M ARR were entering our next phase of innovation and growth backed by world-class investors including Andreessen Horowitz IVP and CapitalG.

What youll do

As a Principal Solution Architect your role will be to engage with global enterprise clients to architect end-to-end solutions and map out an implementation approach tailored to their unique business needs. You will be responsible for intimately understanding the complexities and interdependencies of the client environment working with internal departments to quickly break down barriers and providing best practice and guidance to build client confidence. Your ultimate role will be to ensure our clients start their Pindrop journey well positioned to be a widely successful customer

• Engage & consult with with global strategic clients to architect solutions that deliver maximum value including offering best practice recommendations on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Assist the sales team in building confidence in Pindrops solutions to prospects by articulating complex product functionality cloud architecture and / or network architecture in a simple and easy to understand manner.
• Identify & document all potential risks of a prospect or customer being successfully deployed and fully optimized on Pindrop lead internal discussions with all stakeholders and build mitigation plans
• Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements deliverables schedules tasks and pricing.
• Lead complex deployments from project kickoff to transition including gathering technical and functional requirements configuring the solution and supporting Pindrop customers with testing training and go live.
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap.

Who you are

Your skill-set :

Whats in it for you :

As a Pindropper you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. Were a passionate group committed to excellence - but that doesnt stop us from enjoying the journey as a team with chess and poker tournaments catered lunches and happy hours wellness programming and more. Because we take our jobs seriously we add in time for rest with Unlimited PTO Focus Thursday and Company-wide Rest Days.

Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

Writing SOWs & supporting redlinesScoping and architecting new opportunities

Teach us something new about how we can deliver faster projects with customers fully operationalized by the time the project closes

What we offer

As a part of Pindrop youll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Heres a snapshot of the benefits we offer :

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position a candidates work experience education / training and key skills as well as market and business considerations when extending an offer.

US Base Pay Range

$150000 $190000 USD

What we live by

At Pindrop our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work :

Not sure if this is you

We want a diverse global team with a broad range of experience and perspectives. If this job sounds great but youre not sure if you qualify apply anyway! We carefully consider every application and will either move forward with you find another team that might be a better fit keep in touch for future opportunities or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer all qualified applicants receive consideration for employment without regard to race color age religion sex gender gender identity or expression sexual orientation national origin genetic information disability marital and / or veteran status.

Required Experience :

Staff IC

Key Skills

Kubernetes,S3,Google Cloud Platform,Cassandra,System Architecture,Redshift,AWS,Cloud Architecture,NoSQL,UML,Kafka,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1