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IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)
IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)Zobility • Harper Woods, MI, United States
IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)

IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)

Zobility • Harper Woods, MI, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

We are seeking an IT Infrastructure & Support Specialist who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory.

Key Responsibilities

  • Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests.
  • Install, configure, and troubleshoot AutoCAD LT , including workstation performance, drivers, and plotting issues.
  • Set up and maintain printers / plotters (including CAD printers) : jams, drivers, queues, connectivity.
  • Provide Tier 1 remote and on-site support via TeamViewer and Freshservice .
  • Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications.
  • Perform workstation setup / imaging, device deployments, docks / monitors / scanners, and basic hardware troubleshooting.
  • Manage on-site IT inventory : laptop / peripheral check-in / out, tracking spares, RMAs, asset updates.
  • Maintain accurate ticket updates and documentation.
  • Collaborate with central IT for escalations (networking, server, advanced CAD issues).
  • No cabling / wiring work required.

Required Skills & Experience

  • Freshservice – Software
  • High level ticketing experience
  • Microsoft 360 and Windows experience
  • Comp TIA A+ certification
  • Ticketing and Troubleshooting
  • Ability to lift / move up to 50 lbs. (IT equipment).
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    It Support Specialist • Harper Woods, MI, United States

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