Operations Learning & Development Professional

Company Description

Why Wellmark : We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

• Learn more about our unique benefit offerings .
• You can also learn more about working at Wellmark .

Job Description

Learning and Development Professional - Open to hiring at the Associate, Consultant, or Senior Consultant Level

We’re seeking a Learning and Development professional to design, deliver, and continuously improve training that supports Wellmark Operations and broader enterprise needs. Depending on experience and level, responsibilities may include facilitating classroom and virtual learning, maintaining and enhancing existing training materials, and developing new content to meet evolving business goals.

You’ll collaborate with subject matter experts to ensure training is relevant, measurable, and impactful—using a variety of delivery methods and tools. You may also represent Learning and Development on project teams, provide coaching and mentoring to colleagues and Operations staff, and analyze and monitor new training requests to align learning efforts with strategic priorities.

Whether you’re early in your learning and development career or bring deep experience in designing enterprise-level programs, we welcome candidates at the Associate, Consultant, and Senior Consultant levels who are passionate about helping others grow and driving performance through learning.

Qualifications

Preferred Qualifications :

Required for Learning & Development Associate :

Learning & Development Consultant - Additional Required Qualifications :

Senior Learning & Development Consultant - Additional Required Qualifications :

Additional Information

a. Delivers and coordinates classroom and online-based trainings to meet the needs of Operations. Work with other Trainers and / or external vendors on course content to ensure objectives and outcomes are met, content is relevant to audience and training sessions are delivered timely, effectively and within budget.

b. Collaborate with stakeholders to identify appropriate resources and / or training aids to meet the needs of Operations. Assist in the design and development of course materials as appropriate, including on-line training courses, webinars, and conference calls, to meet just-in-time training needs. Collaborate with Team Leaders to coordinate and facilitate the on-boarding of all new Operations team members and tailor the material based on the market segment

c. Proactively maintain and update training materials, including guidelines and online documentation, for content and any necessary design changes. Will work with multiple applications to customize trainings. Coordinates and tracks training delivered to staff. Coordinates and / or maintains training materials, supplies and internal / external facilities.

d. Monitor the effectiveness of program(s) / course design and delivery through classroom / web interaction. Coordinate and track survey responses and work to continually improve training offerings based on feedback.

e. As needed, may participate in and / or facilitate internal work groups or projects with Wellmark employees from Operations or from other divisions.

f. Ensure the successful onboarding and continued development of Operations staff. Will coach and mentor new Operations staff ( Customer Experience, Claims, etc.).

g. Other duties as assigned.