Retention Manager

A company is looking for a Manager, Retention.

Key Responsibilities

Drive key metrics from the team, including response times and success metrics

Manage team schedules and attendance to meet service demands

Conduct training and coaching sessions while supporting team member development

Required Qualifications

2+ years of experience in customer support, account management, sales, or a related field

1+ years of experience leading teams of 10 or more

Bachelor's degree or equivalent experience in a related field