Support ManagerVirtualVocations • Raleigh, North Carolina, United States
Support Manager
VirtualVocations • Raleigh, North Carolina, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Support Manager to lead the Customer Support team in delivering technical support and customer service.
Key Responsibilities
Oversee daily support operations and manage coverage across all support channels
Recruit, train, and develop a high-performing support team while fostering a collaborative culture
Collaborate with internal teams to address customer-reported issues and contribute to product improvement
Required Qualifications
5-7 years of experience in technical customer support, with 3 years in leadership roles
Bachelor's degree in Computer Science, IT, Business Administration, or related field preferred
Experience in SaaS, construction, real estate, or financial services software environments
Strong understanding of web-based software applications and support ticketing systems
Demonstrated success in coaching technical support teams and driving process improvements
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Support Manager • Raleigh, North Carolina, United States
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