Workplace Experience Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Workplace Experience Ambassador JLL

What this job involves : As a Workplace Experience Ambassador at JLL you will deliver exceptional client experience every day through enhanced engagement proactive communication and high-touch service within a select portfolio of properties. This role combines your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment while implementing the experience program at the clients site. Youll increase the level of engagement and partnership between JLL service partners and clients to provide superior service delivery while enhancing your individual personal and professional skills through meaningful client interactions and continuous improvement initiatives.

What your day-to-day will look like :

Primary Client Interface :

Serve as initial point of contact for all client employee inquiries issues troubleshooting and feedback related to workplace services

Connect with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions

Positively impact the care and comfort of client employees and guests through exceptional service delivery

Front Desk Responsibilities :

Enthusiastically welcome guests while anticipating their needs and assisting with arrivals departures and office orientations

Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion

Demonstrate confidence professionalism responsiveness and exceptional customer service skills throughout all interactions

Actively monitor and maintain front desk lobby and surroundings to ensure safe clean organized environment reflecting brand standards

Execute badging process for employees visitors and third-party providers with accuracy and efficiency

Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements

Strive to continually improve experience service performance while achieving and exceeding performance goals

Work with key account and client stakeholders to organize host and operationalize engagement events within assigned location

Ensuring Exceptional Service :

Build meaningful lasting relationships with client employees and guests through consistent engagement

Maintain visible engagement and workplace presence spending minimum two hours daily welcoming employees at reception or entrances

Walk floors to ensure workspaces (offices desks conference rooms mailrooms pantries) are stocked and maintained

Receive and respond to all requests or issues within one day including personal follow-up to ensure satisfaction

Identify potential risks and escalate appropriately to prevent privacy breaches security incidents or operational disruptions

Engage in culture of continuous improvement and innovation by leveraging business intelligence and best practices

Provide assistance and flexibility with client events as needed to ensure flawless delivery

Provide administrative and operational excellence for soft services while implementing service standards

Collaborate with all facility services and work with facilities management to ensure safe and comfortable work environment

Work across teams to proactively communicate and prepare for meetings and events

Required Qualifications :

High School diploma or GED required

Minimum 2-3 years experience in hospitality management

Ability to work with clients at all levels of organization

Strong vendor management experience

Strong communication and listening skills with professional demeanor

Initiative responsibility flexibility and leadership capabilities

Strong analytical skills for service performance assessment

Proficiency in Windows-based office software including Microsoft Office Word Excel PowerPoint and Outlook

Preferred Qualifications :

Experience implementing experience programs in corporate environments

Background in continuous improvement and innovation initiatives

Knowledge of business intelligence tools and best practices development

Understanding of service level agreements and performance metrics

Experience with event coordination and administrative support in workplace environments

Location : Onsite - Carrollton TX

Estimated compensation for this position :

46000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location :

On-site Carrollton TX

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Key Skills

Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing

Employment Type : Full-Time

Experience : years

Vacancy : 1