Director, Global Service Partner Management

Director, Global Service Partner Management

You will drive the development and execution of advanced service delivery frameworks to support our Global Sleep & Respiratory Care (SRC) hospital product service and develop relations with internal health systems teams, service suppliers and distributors.

Your role :

• Develop and execute a global strategy for service partner management, ensuring alignment with organizational objectives and market needs. Drive strategic improvements across regions to enhance service delivery frameworks and maintain competitive advantage.
• Oversee partner performance using advanced analytics and metrics to identify improvement areas and capitalize on opportunities. Ensure strict adherence to SLAs and global standards through audits, corrective actions, and compliance initiatives.
• Act as the senior advocate for service partners in executive-level discussions, ensuring their interests are prioritized. Collaborate with commercial and marketing teams to create strategic business plans that leverage service excellence for market expansion and commercial success.
• Lead the development of comprehensive training programs to strengthen partner capabilities globally. Manage complex partner issues and escalations, providing strategic direction and fostering productive relationships while integrating partner feedback into organizational processes.
• Provide leadership and mentorship to the Service Partner Management team, promoting a high-performance culture and cohesive strategy execution. Drive succession planning, talent management, and operational efficiency through effective budgeting, scheduling, and performance oversight.

You're the right fit if :

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $137,000 to $220,000. The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $144,000 to $231,000. The pay range for this position in AK, DE, MD, NY, RI, or WA is $151,000 to $243,000. The pay range for this position in CA, CT, DC, MA, or NJ is $162,000 to $259,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PH1 #ConnectedCare It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and / or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer / Disabled / Veteran