Customer Success Manager

A company is looking for a Manager, Customer Success Management Mid-Market.

Key Responsibilities

Lead, coach, and develop a team of Mid-Market Customer Success Managers to achieve retention and expansion targets

Develop and operationalize a scalable engagement model for Mid-Market accounts

Analyze portfolio trends and performance data to identify risks and opportunities for improvement

Required Qualifications

3-5+ years of Customer Success or Account Management experience in B2B SaaS

2+ years of people management experience, ideally within Customer Success

Experience managing teams supporting mid-sized or growth-stage customer segments

Strong analytical skills with the ability to use data to guide decisions

Proven ability to manage escalations and complex customer conversations