Sr. Business Systems Analyst - ServiceNow

Title : Sr. BSA - ServiceNow

Job Type : Contract-to-Hire

Contract Length : 6 months

Target Start Date : ASAP

Work Location / Structure : Remote

About the Opportunity :

Our client, a leader in enterprise search and data analytics solutions, is looking for a skilled Sr. BSA - ServiceNow to join their team for a 6‑month contract‑to‑hire engagement. This project involves supporting and evolving their enterprise SaaS systems, with a strong emphasis on the ServiceNow platform. The role is critical for translating complex business needs into clear functional requirements and supporting initiatives end‑to‑end. This is a high‑impact role that requires a self‑motivated professional who can hit the ground running and deliver results quickly, with opportunity for growth for a well‑versed candidate.

Key Responsibilities & Deliverables :

• Translating complex business needs into clear functional requirements and detailed process mapping documentation.
• Providing hands‑on support and driving improvements for modules within ServiceNow (ITSM / ITOM / HRSD / CSM) or comparable ITSM platforms.
• Supporting initiatives end‑to‑end : from requirements gathering and design through delivery, User Acceptance Testing (UAT), and enablement.
• Working with and supporting systems across domains such as Incident / Problem / Change Management, Asset & CMDB, and Service Catalog / Request workflows.
• Identifying and defining workflow automation, integration points, and cross‑system dependencies.

Required Skills & Experience :

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