Collection Specialist

COMPANY OVERVIEW

Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

POSITION OVERVIEW

The Collection Specialist role is a full-time opportunity within our Accounting Department, focused on recovering funds owed to the company for services rendered. The main duty of the Collection Specialist involves contacting clients who have not met their financial commitments through various communication channels. The ideal candidate will possess a strong motivation and proactive attitude, along with a willingness to adapt their strategies to maximize collections. This position requires a personable and respectful approach, recognizing the importance of serving Veterans. The Collection Specialist should be goal-driven and capable of collaborating effectively within a team. Working under the supervision of the Collections Manager, the Collection Specialist will also contribute to additional tasks and projects aimed at enhancing the department's growth.

SUPERVISORY RESPONSIBILITIES:

None

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Locate and communicate with clients regarding overdue payments.
• Maintain record of status of collection efforts.
• Review financial status of clients to determine their ability to pay.
• Prepare reports and present data to Management and Revenue Affiliates.
• Negotiate payment plans based on management approval.
• Ensure fair debt collection practices are maintained. Stay current on relevant regulations.
• Resolve disputes related to payments or account statuses.
• Ensure Collection Manager is updated with collection efforts.
• Perform administrative tasks as assigned.
• Maintain a professional and respectful approach while dealing with clients.

KNOWLEDGE, SKILLS, & ABILITIES:

• Good verbal and written communication skills.
• Excellent analytical skills with great attention to detail.

EDUCATION & EXPERIENCE

• 1-3 years of previous collections experience preferred.
• Previous financial or account experience preferred.
• Previous customer service experience required.
• Previous experience with CRM software and accounting software preferred.
• Previous experience working with Veterans preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

BENEFITS:

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off
• Private Gym

We are an Equal Opportunity Employer

Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

Pay Range: $19 - $25 per hour