Overnight Customer Support Engineer

A company is looking for an Overnight Customer Support Engineer to join their Customer Support team.

Key Responsibilities

Provide technical support for Merchants and Partners through the internal ticketing system

Create and update documentation as required

Prepare reports on technical issues needing further investigation or action by other departments

Required Qualifications

BS degree or equivalent work experience

1-3 years of relevant work experience in a JavaScript environment

Experience with frontend frameworks (e.g., React, Vue, Angular) and SaaS environments

Understanding of HTML and browser development tools for debugging and testing

Experience in remote work environments, start-ups, or managed services is a plus