Talent.com
Account Manager
Account ManagerFreeman Landscape, Inc. • Wilmington, NC, US
Account Manager

Account Manager

Freeman Landscape, Inc. • Wilmington, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Salary : 65,000+ BOE

The Account Manager oversees maintenance accounts, manages client relationships, and ensures service excellence. This position reports directly to the Maintenance Director and involves leadership, operational, and client-facing responsibilities.

Responsibilities

Client Relationship Management :

  • Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention.
  • Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services.
  • Build strong relationships with clients to identify opportunities for upselling and account growth.
  • Complete all new and prospective client tasks in Aspire, including any notes and follow-up for estimates, future projects, needed by other divisions.

Account Oversight and Coordination :

  • Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives.
  • Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards.
  • Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies.

    • Operational Management :

  • Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services.
  • Prepare and manage budgets for accounts, tracking costs, and ensuring profitability.
  • Coordinate the allocation of resources, including labor, equipment, and materials, to meet account needs effectively.

    • Quality Assurance :

  • Conduct site inspections to ensure landscapes meet client expectations and company quality standards.
  • Identify and recommend improvements to enhance the aesthetic and health of client properties.

    • Reporting and Documentation :

  • Maintain accurate records of account activity in Aspire including client interactions, schedules, client correspondence, sales pipelines, completed work, closeouts, etc.
  • Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation.
  • Ensure compliance with safety regulations and promote a safe working environment.

    • Competencies

  • Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
  • Excellent organizational and time-management abilities.
  • Proficiency in budgeting, scheduling, and project management software.
  • Knowledge of horticultural practices, maintenance techniques, and industry standards.

    • Qualifications

  • 5+ years of experience in landscaping, account management, or a related field, with a focus on client relationships and team coordination.
  • Bachelors degree in Horticulture, Landscape Management, related field, or equivalent experience preferred.
  • Proven ability to manage multiple accounts simultaneously and prioritize tasks effectively.
  • Knowledge of horticultural practices, maintenance equipment, and safety standards.
  • Ability to plan, organize, manage, and supervise activities for successful outcomes.
  • Proficient in Microsoft 365 or equivalent programs, previous experience in Aspire is a plus.

    • Key Success Metrics

  • Achieve and maintain a high client satisfaction rating with 90% or higher retention, with measurable improvements in client retention and account growth for the division.
  • Ensure accounts meet or exceed budgeted profitability targets while driving 10% annual growth in revenue through upselling and cross-selling additional services.

    • Physical Requirements / Work Requirements & Environment

  • Prolonged periods sitting in the office and computer work; prolonged standing on job sites.
  • Must be able to lift to 50 lbs. regularly; carrying, pushing, pulling, bending, and squatting.
  • Standard day shift, occasional weekends as needed.
  • Local travel; up to 50%

    • Who We Are

    Freeman Landscape Inc. is a privately owned landscape and irrigation company in eastern North Carolina. We specialize in full-service landscape and irrigation design, installation, and comprehensive maintenance for both commercial and residential clients. Founded in 1992, Freeman Landscape is proud to be certified as both a Minority Business Enterprise (MBE) and a Woman-Owned Business Enterprise (WBE).

    Quick Video about Freeman Landscape

    Where We Live

    The Wilmington area really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants, and live entertainment opportunities. Whether you're looking for country, city, or beach life-you can find it in Wilmington. We consider it to be a hidden gem and are thrilled to be a part of this local community.

    [job_alerts.create_a_job]

    Account Manager • Wilmington, NC, US

    [internal_linking.related_jobs]
    Commercial Roofing Account Manager / Sales

    Commercial Roofing Account Manager / Sales

    Highland Roofing Company • Wilmington, NC, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Join a Growing Team That's Raising the Roof in Wilmington!.Highland Roofing Company is expanding, and we're on the lookout for a driven, customer-focused professional to join our Wilmington office ...[show_more]
    [last_updated.last_updated_30]
    Digital Account Manager

    Digital Account Manager

    Wilmington Design Company • Wilmington, NC, US
    [job_card.full_time]
    Do you have a knack for digital marketing? We're looking for an energetic Digital Account Manager to amp up our diverse campaigns, focusing on driving traffic and fine-tuning conversions.The id...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Executive

    Account Executive

    Xplor • Wilmington, NC, US
    [job_card.full_time]
    At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel MRI Tech - $2,050 to $2,292 per week in Wilmington, NC

    Travel MRI Tech - $2,050 to $2,292 per week in Wilmington, NC

    AlliedTravelCareers • Wilmington, NC, US
    [job_card.full_time]
    AlliedTravelCareers is working with Prime Time Healthcare to find a qualified MRI Tech in Wilmington, North Carolina, 28401!. Now Hiring : Allied Healthcare MRI - Wilmington, NC.Contact us for Pay In...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Medical Sales Account Executive

    Medical Sales Account Executive

    Rotech Healthcare Inc. • Wilmington, NC, United States
    [job_card.full_time]
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Commercial Lines Account Manager, Leland

    Commercial Lines Account Manager, Leland

    NavSav • Leland, NC, US
    [job_card.full_time]
    NavSav! We are in need of a passionate, hard working, and experienced Commercial Lines Account Manager to add to our team. We are a rapidly growing independent insurance enterprise with over 75+ loc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Operations (Floater) - Raleigh, NC

    Account Operations (Floater) - Raleigh, NC

    Xerox Corporation • Wilmington, NC, United States
    [job_card.full_time]
    Charlotte, Greenville, Raleigh, Wilmington .[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Cardiac Telemetry / Stepdown RN - $1,882 per week

    Travel Cardiac Telemetry / Stepdown RN - $1,882 per week

    Triage Staffing • Wilmington, NC, United States
    [job_card.full_time]
    Triage Staffing is seeking a travel nurse RN Cardiac Stepdown for a travel nursing job in Wilmington, North Carolina.Job Description & Requirements. Travel Nursing : Telemetry Wilmington.Shift Detail...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Strategic / Major Account Representative

    Strategic / Major Account Representative

    UBEO Business Services • Wilmington, NC, US
    [job_card.full_time]
    UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Strategic / Major Account Executive to join our team. Primary products include Xerox, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Nurse RN - Labor & Delivery - $1,609 to $1,758 per week in Bolivia, NC

    Travel Nurse RN - Labor & Delivery - $1,609 to $1,758 per week in Bolivia, NC

    TravelNurseSource • Bolivia, NC, US
    [job_card.full_time]
    TravelNurseSource is working with Host Healthcare to find a qualified Labor / Delivery RN in Bolivia, North Carolina, 28422!. Host Healthcare is an award-winning travel healthcare company with an imme...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager - Commercial Lines

    Account Manager - Commercial Lines

    Insurance Office of America • Wilmington, NC, US
    [job_card.full_time]
    Title : Account Manager - Commercial Lines.Fully remote for EST / CST based candidates.Book Focus : Trucking, Transportation. Active P&C license & experience with commercial trucking or transportation a...[show_more]
    [last_updated.last_updated_30]
    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Remote Sales & Trading Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Wilmington, North Carolina
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Relationship Banker

    Relationship Banker

    First National Bank of Pennsylvania • Wilmington, NC, United States
    [job_card.full_time]
    Make a difference - for us and for your future.This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Director (27616)

    Sales Director (27616)

    Supermicro • Wilmington, NC, United States
    [job_card.full_time]
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Outside Sales Account Manager

    Outside Sales Account Manager

    Legacy Auto Services • Wilmington, NC, US
    [job_card.full_time]
    We are seeking an Outside Sales Account Manager to join our team! You will resolve customer questions and offer solutions to drive company revenue. Present and sell company products a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager / Outside Sales Representative - Wilmington, NC area

    Account Manager / Outside Sales Representative - Wilmington, NC area

    Spectrum Paint East LLC • Wilmington, NC, US
    [job_card.full_time]
    Account Manager / Sales Representative.Spectrum Paint, the largest independent paint company in the US, is currently looking for highly motivated sales professionals. This is a great opportunity to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    DoorDash • Wallace, NC, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager Associate - Commercial Lines (Fully Remote Option)

    Account Manager Associate - Commercial Lines (Fully Remote Option)

    Insurance Office of America • Wilmington, NC, US
    [job_card.full_time]
    Title : Account Manager Associate - Commercial Lines.Binghamton, Rochester, or Syracuse, NY office.Binghamton and Syracuse, NY offices. General, Habitational, Manufacturing.Please note : If this posit...[show_more]
    [last_updated.last_updated_variable_days]